Question 1

What kind of handbags do you sell?

Accepted Answer

We create and sell a variety of bags including printed handbags, quilted and simple designs, make-up pouches, and sling bags. Our prints are inspired by and sourced from our hometown, giving each piece a special touch you won’t find elsewhere.

Question 2

How do I place an order?

Accepted Answer

Simply browse our collection, add your favorite bag to the cart, and checkout using our secure payment options. It’s quick and easy!

Question 3

What payment methods do you accept?

Accepted Answer

We use Razorpay, so you can pay with UPI, debit/credit cards, net banking, or popular wallets.

Question 4

Do I have to pay extra for shipping?

Accepted Answer

No. The price you see is the final price — no hidden charges.

Question 5

When will I get my order?

Accepted Answer

Orders are processed within 1–3 business days and delivered within 3–7 business days, depending on your location.

Question 6

Will I get tracking details?

Accepted Answer

Yes! Once your bag is shipped, we’ll send you a tracking link by email or WhatsApp so you can follow your order.

Question 7

Can I return my order if I change my mind?

Accepted Answer

Sorry, we don’t accept returns for change of mind. But if your product is damaged, defective, or incorrect, we’ll be happy to help.

Question 8

Do you offer refunds?

Accepted Answer

Yes. For eligible returns, refunds are made through your original payment method within 5–7 business days.

Question 9

Can I get a replacement instead of a refund?

Accepted Answer

Of course! If your order was defective or incorrect, you can request a replacement. Please note: shipping charges for the replacement will be paid by the customer.

Question 10

How do I reach you if I have a question?

Accepted Answer

We’re here to help!
📧 Email: hello.rainavi@gmail.com
📞 Phone/WhatsApp: 91+ 8955927530

FAQ

Frequently asked questions